Quantcast
Channel: Adobe Community: Message List - Adobe Creative Cloud
Viewing all 110008 articles
Browse latest View live

Re: How many installations do I get with Creative Cloud?

0
0

Sorry, one more related question (after I have re-read some info):

 

I read in the comparison guide, the only thing that Creative Cloud don't provide is to open your files permenantly. I suppose this is because if you have produced files with Creative Cloud CS6 and then fail to continue to subscribe, you won't be able to open those files. However, if all the applications is the same as those in a permenant license, you could save your file out to an older version (unless you use features that are not there in the previous version).

 

That being said, I suddenly have this frightful feeling that in order to keep my files usable, I will now be perpactually tied to paying Adobe subscription into infinity ...


Re: How many installations do I get with Creative Cloud?

0
0

You can keep using your old software.

I can open Dreamweaver CS6 files in my old version of DW.

I can open most of my Photoshop CS6 files in my old version of Photoshop.

 

That said, if you use any of the CS6 specific features, those may not be compatible with older versions of the software.   But that's true if you use the Cloud or Perpetual License, right?

 

 

Nancy O.

Re: How many installations do I get with Creative Cloud?

0
0

phuile88 wrote:

That being said, I suddenly have this frightful feeling that in order to keep my files usable, I will now be perpactually tied to paying Adobe subscription into infinity ...

You'll be in a similar (if not the same) boat with the perpetual license since Adobe has now introduced a one-version-back upgrade policy with the CS6 cycle.

 

So to be eligible to upgrade to CS7, you must be running CS6. And to be eligible to upgrade to CS8, you must be running CS7. And so on.

Re: How many installations do I get with Creative Cloud?

0
0

It is both a yes and no.

My friend has not upgraded since CS3, and he is happily working on with that version, becasue there is no need for him to use any of the newer features. This means that he hadn't pay Adobe for now a number of years, but is still working with CS and can still open all of his files.

I agree with the fact that if you want to keep up-to-date with the versions, or have a need to use new and updated features, either perpectual license or Creative Cloud means you will have to keep paying.

Thanks for all the info!

Re: How many installations do I get with Creative Cloud?

0
0

phuile88 wrote:

My friend has not upgraded since CS3, and he is happily working on with that version, becasue there is no need for him to use any of the newer features. This means that he hadn't pay Adobe for now a number of years, but is still working with CS and can still open all of his files.

 

Sounds like a happy camper provided he realizes that if he ever wants to upgrade to a newer version he'll have to pay full price since CS3 is no longer eligible for upgrades.

Re: Unable to choose Photoshop CS6 as default app for jpegs, Win7

0
0

pyrografix - sorry that didn't work for me.

My fix is as follows go to Adobe Bridge / Preferences / File Type Associations and there change all your relevant file types to CS6 or whichever programme you want to open them with.

Regards

NeilC

CS6 not opening

0
0

Since receiving Adobe's invitation to join Creative Cloud, today, I can't get passed the offer and open CS6; when I decline the offer it also halts process of opening CS6. Am I alone with this problem?

ajlinafrica

Re: Creative Cloud frustration

0
0

I agree.

 

We literally JUST uploaded files onto Creative Cloud for our new site [link removed] and the files are not appearing anymore. I can confirm they were uploaded, but they are not appearing on my other computers.

 

When we move the files into Dropbox and open them on other computers, the other computers say that the files are corrupted. They open fine on the original computer. I think we're going to have to resort to flash drives to get this site launched!

 

I really wish there were an alternative to Adobe's lock in. I'm starting to get sick of the issues. We're expected to have all of the [link removed] and [link removed] in the next ten hours.


Re: I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

0
0

My only hope was talking with Tech support, but that actually didn't help either. It might have, but didn't need to. Here is what happened:

 

Yesterday, afer using all Creative Cloud (Photoshop, Illustrator, InDesign) pretty much daily for many months, suddenly I get the 'your trial has expired'. Following instructions here to confirm languages, permissions, global security certificate, Adobe Application Manager update, etc., nothing worked. Reboot multiple times, nothing worked. Oddly, versions on my laptop were connecting and working fine.

 

Following instructions here to 'click license the software..enter your Apple ID' also didn't work. Only option I then got was to actually enter a license number.

 

I thought Customer Service would help. First call, wait approx min, explain the situation to someone by online chat, told 'hold while I look into this' and then I get cut off. Call back, explain the situation again (note to Customer Service, when I send my issue with all the details of my Adobe ID, my product order number, etc., please don't ask me right away 'please tell me your Adobe ID and product number' etc., please read what I already just entered). After a long conversation that went nowhere, I was told that this was not a customer service issue, please call back to Tech department M-F (I was calling on the weekend). So here I am unable to work on my home office computer because no one can help me at all on a weekend. Are you kidding me?

 

So I consider redownloading my cloud apps, because my membership is still active, I've confirmed that, but thought it might screw things up, I wasn't sure. Decided to leave exactly as is and wait until Monday. Very bad for my work hours.

 

Monday I call Tech with the number I"m given, follow prompts to get to the cloud installation issues, then here 'there was a problem connecting you to a representative' and it hangs up on me. Did it again. And again. And again. So I call and randomly hit a different prompt, I couldn't care less, just get me someone. This person asks the problem, asks to verify the Mac OSX version, and as we are speaking the program launches fine.

 

I say 'you fixed it' what did you do? He said nothing yet. And his explanation? "Sometimes it's a connectivity issue." Really? That's it? A random, three days of trying "connectivity issue"? A "connectivity issue" on m desktop but not my laptop, both same versions of MAC, both same setup, both same network. Three days of trying and suddenly it launches and the only explanation from tech support is to randomly try relaunching. How many times do  you think? This was about time number 30.

 

Wow, seriously. There has to be a better explanation, a better process, a better understanding of what is going on. A better tech number would help too.

 

Needless to say I thanked him for magically fixing the issue without, admittedly on his part, doing anything. And thanked him for the explanation (in good humour on our parts) that this was a hit and miss solution.

 

He did say, though, one option would have been for me to download it all over again (reinstall the products from the cloud). That seemed even more chance-y to me, and way too much time consumed for something that shouldn't require a 'give this a try...maybe this...or just keep launching and it may magically appear for some reason." Really? What happened to Adobe I used to know and like so well.

Re: I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

0
0

Update to my previous post: the next day, the applications were running OK.

 

I'm sorry that I can't explain why or how, but suddenly I could open Bridge while I had the "Sign in Required" for trial software window for some other CS6 application. Instead of quitting on that window, I continued as if I had a trial and signed in, clicked on "License This Product" and after I closed everything peace was restored in my installation.

 

I think in my case it wasn't a language issue after all. Good luck!

Re: I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

0
0

I've had Creative Cloud active (through a yearly subscription) for a little over 2 months. I've mainly been using CS6 PhotoShop and Illustrator and InDesign. Yesterday, for the firt time, when starting up PhotoShop, I got the same thing being described here: I'm being asked to either:

 

  1. Join Creative Cloud
  2. License This Software
  3. Continue Trial

 

PhotoShop Trial.png

 

I chatted with an Adobe rep yesterday, but was told there was no expert available to help and I should try again later.

 

Obviously something is going on at the Adobe server end of things. What I've found is that I can continue using my apps if I use the Continue Trial option. I'll keep doing this until Adobe fixes this problem that they seem relatively clueless about currently. Maybe it's intemittent. Maybe it's based on something I need to do on my end, but wasting time trying radom uninstall and reinstall fixes is not worth it to me. At least not yet.

 

Does someone at Adobe look at these forums?

Re: I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

0
0

Cyberfactotum this is quite an old message thread but what happens when you choose License This Software?  You should be able to enter the Adobe ID tied to your Creative Cloud subscription?

Re: I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

0
0

I just chatted with a rep who told me to click the License This Software button on the prompt I show above. Yesterday when I did that, after I signed in with my Adobe ID, I was then asked for my PhotoShop serial number, which of course doesn't exist for Creative Cloud subscribers. But today, somehow I was again "activated", even those my subscription was already active before. Go firgure. In any case, all is good now.

Re: I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

0
0

Ok if you get prompts in the future to enter your serial number please work with our support team directly.  To much personal information would need to be exchanged to verify your account status in a public forum.

 

This prompt could come up however if for some reason the subscription was not applied properly to your account.

creative cloud software says my free trial has expired, but I have a paid subscription

0
0

my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. help!


Re: I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

0
0

You're wrong. I'm an Adobe cxustomer. In the middle of impoirtant work, I couldn't use the program I paid for. I did try working with your suppiort team driectly, after waiting .r hr for the chat person to get to me in uyour queue. After 15 minutes, your team told me there were no experts available. Hence, I came to this forum today. I don't care how old this thread is. I'm sure there are others experiemncing this same problem. Why would it arise for me after over 2 months of use of Creative Cloud with no problems.

 

A forum is a place where those like me can discuss and try to fix problems when your vainted team is either unavailable or unable to help. We don't use your programs at your whim. Sometimes your team is clueless or unavailable. Hence these forums. You need to reexamine your answers from the point of view of your customers, not from your corporate point of view.

 

I'm sure you won't agree with me, but I bet other users might tend to.

Re: I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

0
0

Cyberfactotum I am sorry you experiencing difficulties contacting our support team.  I believe we have experienced a high number of users contacting us due to the holiday season.  I know in the download, installation, and setting up forum the volume of inquiries has tripled for the last two weeks.

 

If you can provide me with a case number I would be happy to review your interactions with our support team.

Re: I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

0
0

There is nothing left to fix. I was simply commenting on your 12/31 post at 10 a.m.where you stated: "...please work with our support team directly." I was saying I had tried that to no avail yesterday, After I posted my first reply to this thread today, I again contacted your team. This time the thing I had tried yesterday that didn't work, now did work. This probably had little to do with your team, unless today they  did something on your server end that they weren't able to yesterday. So if you're saying that we should again and again contact your team to do whatever they did on your server end, even though the previous team member for some lame reason couldn't, I guess that's a take away message that might be useful. It begs some question however, however: why couldn't they do it yesterday, and what exactly are they doing (resetting something?)?

 

Nothing more needs to be done on my end. However, I suggest some sort of understanding of your customers needs more work on your end. More transparency might help.

 

I'm done here. No need to reply to me agian.

Re: CS6 not opening

0
0

Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Creative Cloud forum, where you'll get more specialized help.

Re: I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

0
0

I am having the same problem and am in tears over it.  I won't belabor the particulars, but it was critical for me to finish a project today and get it out the door (email it), which would have happened if my software was working, and the result will likely cost me the job (i.e., the job will be awarded to someone else). 

Viewing all 110008 articles
Browse latest View live




Latest Images