Maryal I am sorry you have faced difficulties with your subscription as well. If you have tried the steps offered in this thread the please contact our support team so they can evaluate your subscription status. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
Re: I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode
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Adobe Application manager won't open to update Creative Cloud apps
Trying to update Acrobat through my creative cloud account, but Application manager won't open (see problem details below). There is a patch for downloading an update here http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 ...but it says that it is only for Creative Suite 6 or 5.5 not creative cloud, should I download this patch? Thanks
Problem signature: Problem Event Name: BEX Application Name: PDapp.exe Application Version: 7.0.0.62 Application Timestamp: 503fdf72 Fault Module Name: StackHash_0a9e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: 00000000 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Re: I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode
Just a quick note to thank you, Jeff, for your assistance in addressing this matter.
I was contacted by a representative, and after some time taken explaining my issue, I was made an offer that was not, frankly, terribly satisfactory, so I am still considering it and in the meantime I have take a different path, at least temporarily.
A lot of the problem from the very beginning has been that Adobe representatives - with the exception of yourself! - have not explained or understood issues clearly or accurately: beginning with the sales agent who told me specifically incorrect information about the licensing situation with CC. I had called because I specifically needed to know what I would have to buy to operate in the way I have defined in this thread. I was given specific, and incorrect, information, either knowingly or because the representative misunderstood my requirement.
This last factor indicates an obvious and simple way to reduce the incidence of issues like this: Adobe should bring its call centres home! One reason I left Quark and moved to InDesign years ago was because the call centre staff in India were often hard to understand, tended not to understand my queries, and also frequently lied to me - for example I received completely different answers to the same question. It seems that Adobe has followed this same course and as a result is ending up with similar issues - there are some areas regarding how the registration servers operate, for example, where some might hold the opinion that representatives are not being entirely straight with us.
If you consider the research on customer service and call centre location, you will see that there is ample evidence that home-country call centres deliver significantly higher levels of customer satisfaction, a significantly shorter solution time and significantly lower costs. Off-shoring customer services is a course that has had its day and has been shown to reduce custoemr satisfaction, reduce solutions, increase case time, and in fact cost more money than doing it at home. As the increasing number of manufacturers moving at least some of their manufacturing back "on-shore" (GE for example) are finding, lower labour costs overseas are not the big factor they appear - other factors may be far more significant.
Thus there are excellent economic and business reasons from bringing call centres in particular and customer services in general home - and these are in addition to the importance to our economies of creating and maintaining jobs at home.
I would be most grateful if you could make this comment known to people at Adobe who might be interested in considering the suggestions herein.
Many thanks, and a successful and happy New Year to you.
Best,
--Richard E
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Re: CS6 not opening
Did you create an Adobe log-in ID and password yet?
Did you install trial versions of the software yet?
http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-i nstallation-download.html
Nancy O.
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Photoshop CS6 Cloud 13.1.1 32-bit & 64-bit keeps asking to licence software at start twice
Photoshop CS6 Cloud 13.1.1 32-bit & 64-bit keeps asking to licence software at start twice. Once when i start it and again once I sign in? I recently refreshed the host file in windows to see if helped but not.
Regards
James Howarth
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I've uninstalled Muse & want to reinstall it but my file management says it's up to date
I've uninstalled Muse & want to reinstall it but my file management says it's up to date.
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Lightroom 4 does not qualify for creative cloud 29.99 price?
Can someone explain why the Lightroom 4 product does not qualify for the discounted 29.99 membership for creative cloud?
Offer available to all registered users of individual products and suites, CS3 or later.
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Re: Creative Cloud Subsription In South Korea/India
Extremely sad that users in India don't get to use this.
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Re: Creative Cloud Subsription In South Korea/India
You cannot pay for any product using an Indian credit card. It is really like pushing people to use pirated software.
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Re: creative cloud software says my free trial has expired, but I have a paid subscription
Me too. I have a one year subscription, but I am now being told my trial is going to run out. If itdoes, I'm in big trouble with my business being able to deliver my current projects. I'm seeing this problem around the web a lot, and not getting any answers. Please let us know what to do.
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Re: creative cloud software says my free trial has expired, but I have a paid subscription
Hi Maryal and Jude,
Sorry for the inconvenience caused to you and Happy New Year!
Follow the below steps:
1. Close all the Adobe Applications. Logout from creative.adobe.com and re-login.
2. Once you launch the software and when you get the error saying the the trial version has expired, you will have an option saying "License this software".
3. Select this option and enter your credentials and click next.
4. You must be able to activate the software then.
Regards,
Jairaj
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Where do I place a fault report?
I have problems with an extremely unstable Forms Central in Creative Cloud and it makes me quite upset that the customer support staff is unable to look into the actual service when it's falling over all the time. I have experienced this since 26 december 2012.
Updated with a new error message:
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FAIRE UN FICHIER BOUQUIN D'AMOUR
je souhaite télécharger ma correspondance reçu dans les mails orange pour faire un fichier groupé
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convert trial DW 6 to paid Creative Cloud
A week ago i downloaded a trial version of Dreamweaver, did the testing i wanted, and decided to purchase Creative Cloud. After installing CC it tells me that DW is up to date from the Adobe Applicaiton Manger Install option. However when i open DW it thinks i am still in Trial Mode with x days left.
How do i knock some sense into DW so it knows that i am now paying the big bucks for the right to use it?
Thank you and may the best of 2012 be the worst of 2013 for you
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Re: convert trial DW 6 to paid Creative Cloud
Did you hit the License button?
Nancy O.
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Re: creative cloud software says my free trial has expired, but I have a paid subscription
That didn't work for me. I have an activation code that has letters and numbers in it, not individual serial numbers for each product, and the serial number window won't accept letters. I did recently get notifications to upgrade a number of products, which I did - could this be part of the problem?
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How can I download printable invoices for our monthly Creative Cloud payments?
This is killing me. How can I have spent almost an hour and yet for the life of me, cannot find anywhere on the Adobe site that will let me view, print, download invoices for our monthly subscription payments? I go to My Orders, but all that is there is our initial Creative Cloud subscription payment. Can't find previous months payments anywhere.
Why is this so difficult?
Every month or so our accounts department is on my back asking for the invoices so they can match it up with the company credit card records. And every time, this is an issue.
Most companies we work with send an invoice paid email with the invoice attached as a PDF. Isn't that better than the standard Confirmation: We received your Adobe Creative Cloud payment email that gets sent out? What good is it if we can't find any reference for such payment?
Sorry guys, I'm just really furious that I am wasting so much time on such a menial task while I have deadlines looming.
Also, it's been over 30 minutes and I'm still waiting for the 9 minutes web chat said it would take for an operator to get back to me.
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Re: creative cloud software says my free trial has expired, but I have a paid subscription
I'm having the same problem; sounds like a silly licensing-related software bug induced by the 2012 to 2013 transition. This is the first year of Creative Cloud after all...
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Re: convert trial DW 6 to paid Creative Cloud
Yep and it did no good. I just uninstalled DW and then used CC to install it and all is well.
Thank you for getting back to me
Tom
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Adobe audition corrupted a recording
On sunday i recorded my church's sermon. When I got home and opened it, it stated that it was having issues with the disk and advised i save and restart. I played the recording just to be safe before closing and everything was fine. I saved it and right after is aved it, i noticed the graph changed to a repeating signal. I played it and it repeated a 2 second random part of the session over and over. I zoomed out and the graph went back to normal. I played another random section and there it was repeating a 2 second sample over and over. I closed it and re-opened. The graph still shows the proper recording but when you play it, its still playing that 2 second random clip overa nd over. I opened the original recorded file in itunes and the whole thing is just the pastor saying "happy new year" over and over and over and over for 40 minutes.
Any way to get my original data back?
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