Re: Creative Cloud license issues
There was an issue with Photoshop accidently reverting to a trial state. Please update to Photoshop 13.1.2 per this help document http://helpx.adobe.com/photoshop/kb/trial-screen-displays-you-open.htm l.
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Re: I own a full adobe cs6 version - can I add an creative cloud licence for...
Hi Ken,thanks so much for saving my money so quickly I will change this immediatley. Best,Janina
View ArticleArabic with Illu (Creative Cloud CS6 DE)
how can I use with Illu (CS6 Creative Cloud DE) writing direction from right to left
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Re: Adobe driving away customers
There was a problem with Photoshop accidently reverting to a trial. The problem is resolved by updating to version 13.1.2 per http://helpx.adobe.com/photoshop/kb/trial-screen-displays-you-open.htm l....
View ArticleRe: Adobe driving away customers
Thank you Ken. I'm sorry that given everything that happened I felt I would not be able to resolve the issue and canceled my subscription. I appreciate your prompt feedback. I only wish that support...
View ArticleRe: Trouble launching creative cloud apps. Subscription is activated but it...
I hit this same problem. The problem wasn't on my machine: No amount of tweaking locally would fix it, no amount of removing the apps, cleaning, and reinstalling fresh. The problem was on Adobe's...
View ArticleRe: Adobe driving away customers
Dear Ken, I have updated to the version you specify but I am still getting the trial message, both in Illustrator & Photoshop. It says I have a two days grace period then my sunscription is...
View ArticleRe: My Adobe Creative Cloud installer keeps failing to install updates...
Oh dear...Illustrator & Photoshop still saying trial version, 2 days until I'm un-subscribed!! This is what I'm worried about, from another poster... "I hit this same problem. The problem wasn't on...
View ArticleRe: Mac OSX Photoshop CS6 keep asking for serial number
The solution for me is when the trail message pop up, proceed to sign out the current account.And re-signin will do the trick.
View ArticleRe: Payment help
Hi Paymenthelp, I see an accidental double charge for Dec but it should have been credited back to your account already. -Dave
View ArticleRe: testversion?! with creative cloud contract
Hi Martin, Is this limited to just Illustrator CS6? You might try launching the Adobe Application Manager from within the Applications folder and installing all updates and see if the issue persists....
View ArticleRe: Creative Cloud Applications Converted to Trial Versions
Thank you so much! Your solution worked for me. I installed a new app (Adobe Encore) and all the other installed apps now recognize my Creative Cloud subscriptions. I'm keeping my fingers crossed that...
View ArticleRe: My Adobe Creative Cloud installer keeps failing to install updates...
Hi Golden28, I found the post you referenced http://forums.adobe.com/message/5004945 The issue with products reverting to trial is one which has been happening for awhile and there are many different...
View ArticleHow can I offer "creative cloud"?
Hi, I am from Paris, France. I am not personnaly interested in any Adobe products. But my brother is a lot since he is an illustrator (amateur). He would like to shift to the second gear, improve his...
View ArticleClosed Captioning? Is there an Adobe Product that does this?
Im doing Closed Captioning for the first time. Is there an Adobe Product that does this? like On location? Any tips would be greatly appreciated.
View ArticleDouble-charged, 3 support tickets in and still trying to get refund, please...
Could someone point me towards an Adobe support manager/supervisor with an email address? I believe the support chat employees may be causing more issues than resolution in my case. My issue: On...
View ArticleRe: why is adobe charging me twice a month for a single subscription to the...
Could be the same problem here, my transaction was December 26th. Coincidence? I have spent the last 3 weeks attempting to get a refund, nada.
View ArticleApplication Manager is all in Japanese
Just signed up for Creative Cloud Services. When I go to download software the Application Manager downloaded and when launched everything is in japanese. What did I do wrong. Selected English in...
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Re: Application Manager is all in Japanese
Gary, to set the language to US English did you launch the Adobe Application Manager and change the Language field in Preferences dialog to English (North America)? To access the Preferences dialog...
View ArticleRe: Application Manager is all in Japanese
It does not give me that choice. First the pull down menu is in japanese And none of the other selections are English See attached screen shot Gary
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