Are you the publisher? Claim or contact us about this channel

Embed this content in your HTML


Report adult content:

click to rate:

Account: (login)

More Channels

Channel Catalog

Articles on this Page

(showing articles 1 to 50 of 50)
(showing articles 1 to 50 of 50)

Channel Description:

Most recent forum messages
    0 0

    I cancelled my adobe student plan subscription because i wasnt using it but it was a mistake and now have to pay a fee to cancel it. Is there anyway to uncancel my cancellation and avoid the fee?

    0 0

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat',

    or contact the Adobe Twitter team at @AdobeCare

    0 0
  • 02/24/18--06:11: Re: Money Refund
  • using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat',

    or contact the Adobe Twitter team at @AdobeCare

    0 0

    in most situations you can uninstall all but the most recent versions.  previous versions are only needed for legacy plugins and hardware that are incompatible with newer versions.


    secure your lr 5.7 serial number before uninstalling so you can reinstall and activate it later if you terminate your cc subscription.

    0 0

    what type of app?

    0 0

    confirm that you can connect to the secure adobe servers.


    for help with that and other common secure connection problems read,

    0 0

    Ich bedanke mich für deine Antwort. Ich empfinde es allerdings als

    Zumutung, dass man das bezahlte Produkt (Jahresbetrag) nicht offline, in

    der vorliegenden Version weiter verwenden kann.


    "mark this answer as correct" ist mir nicht gelungen. Diesen Schalter

    habe ich nicht finden können.





    Am 24.02.2018 um 00:19 schrieb fenjas29325284:


          logout creative cloud account


    created by fenjas29325284

    <> in /Adobe Creative

    Cloud/ - View the full discussion



    0 0

    Above suggestion did not solve the problem and now not even getting error message just a general report LR failed to open, retry and the report log will be sent to Adobe. Retry does not work so no LR at all.

    0 0

    were you successful in resetting your preferences?  (eg, you deleted the preference files)

    0 0

    yes tried all that

    0 0

    Vorrei installare la versione di prova di Creative Cloud; ma mi accorgo che

    il programma è formulato in inglese. Se la cosa è possibile, come cambiare

    la lingua?





    0 0

    Hi. I am unable to cancel my creative cloud "free trial" (7 days) I can't find "cancel" option under manage account. Please help!

    0 0
    0 0
    0 0

    i followed all the steps. "manage plan" option does not appear. when i reach last step of "contact us" it says nothing about cancellation of free trial.

    0 0

    If it is a Free Trial then it will stop working after the 7 days from the install date.


    No need to Cancel a Free trial. Just uninstall the program if you don't want to use it or sign up for a subscription.

    0 0

    Delete the Previews folder. It is located in the same folder that the catalog is in.

    0 0

    If you Log Out of the CC DTA it Logs you OUT of all Adobe CC programs.


    So the answer to your question: "How long can I continue to use LR" is you can continue to open LR and use certain parts of it but not all the programs features.


    IIRC the Develop, Map and Book modules will be disabled.


    But if you have an Active Photographers subscription plan there is No reason to LOG OUT of LR or PS or the CC DTA.

    0 0

    can you connect?  did you see


    Screenshot - 2_24_2018 , 9_36_27 AM.png

    0 0

    смениоа банковскую карту, новые данные ввела в учетее и сохранила. Но почему то до сих пор денежные средства не были списаны. Фотошоп не работает. Как и куда сообщить о проблеме?

    0 0

    Contact Adobe here:


    Связаться с Adobe

    0 0

    Alright. thank you so much!

    0 0

    I have $9.99 photography plan and I want to buy Premiere Pro Single app plan @$19.99, instead of subscribing to all apps @ $49.99. Can the two plans be combined in the same membership?

    0 0

    Не получается написать Службе поддержке.

    0 0

    Я не могу никак с ними связаться(((

    0 0

    Yes, you can subscribe to the Photography Plan and the Premier Pro Single App plan using the same Adobe ID.


    You will then have two subscriptions in your Adobe account which will be billed separately.

    0 0

    Yes, as above. Checked connection with server. I can see the adobe red and grey logos

    0 0

    You support chat just sends people to this old thread! Not helpful!

    0 0
  • 02/24/18--12:06: my cs3
  • it will not work in 4 days.  tells me I have to reactive.  Can you please tell me why and where do I get a number to do so.

    0 0

    great.  that eliminates the biggest potential problems.




    1. remove your Adobe PCD folder and SLStore folders (for locations see * below)

    2. quit your cc desktop app (3 dot/hamburger icon>quit

    3. remove your oobe folder (locations **).

    4. restart your cc desktop app and carefully sign in




    ** C:\Users\<user folder>\AppData\Local\Adobe\OOBE


    Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check


    0 0

    Hi, new here.  My grand daughter is taking a college photography course that requires Adobe.  But, the course is a semester and ends in May.  Does Adobe require her to sign up and pay for a year when she only needs it through May?  This may be a problem as she is covered by our 529 Plan that ONLY covers college expenses as REQUIRED by the IRS.  So the remaining months after May CANNOT be paid out of the 529 Plan.  Don't you offer simply a month to month payment (not annual) based on actual use of your software for a college course?

    0 0



    My cloud is full on 20GB of storage on my images.

    I didn't really want them backed up to the cloud in the first place.

    I want to download them back to my local drive > How do I do this?




    I'm unhappy with the new version of Lightroom mobile on my desktop but

    cannot get the old cc version to work.

    I have tried uninstalling and reinstalling but I just keep getting

    error when I try to start it/




    0 0

    Its a photo sharing app that I am building. But in general as well. Actually I want to understand if the producers can get usage metrics for advanced analytics. E.g. metrics which will be useful for troubleshooting etc.

    0 0

    the app your building with what adobe program?

    0 0

    I do NOT know if the special photography plan is available on a monthly basis


    Annual vs Monthly


    Cloud Plans

    -Do read the Subscription Terms

    0 0
  • 02/24/18--15:16: Re: my cs3
  • CS3 and Acrobat 8 activation server is retired see reply #1

    -you MUST use the special serial number AND the special installer you download, not your originals

    -above includes a link to get the special version AND links to help with activation problems

    -more information on activation problems with the new version

    0 0
  • 02/24/18--12:22: cancelamento
  • Preciso o cancelamento urgente, já estou entrando com pedido no reclame

    aqui e processo contra a empresa, pois não temos nenhum tipo de contato

    para fazer este pedido, acho um absurdo, quando precisamos adquirir o

    produto é fácil, porém para cancelar a empresa NÃO DEIXA ser feito

    procedimento, sou fotógrafa e usei com frequência o produto porém agora

    estou precisando da empresa e não tenho nenhum suporte.

    Espero que quem tenha algum problema faça o mesmo, vá em busca de seus

    direitos, pois é nosso DIREITO.



    Aline Brum

    0 0
  • 02/24/18--15:18: Re: cancelamento
  • 0 0

    There is a month-to-month plan, but the price for 4 months (= regular price, no education price available) is nearly the same as for 1 year student & teacher edition.


    The month-to-month plan can be cancelled every month. But if you cancel an annual plan before the subscription ends you have to pay a "penalty" fee, 50% of the remaining installments.



    Month-to-month, 4 x $ 29,99 = $ 119,96



    1 year education promotion price: $ 119,88 prepaid or 12 x $ 9,99 = $ 119,88 per month.


    Creative Cloud pricing and membership plans | Adobe Creative Cloud



    0 0
    0 0

    Thanks for the prompt information.  Sad that Adobe won't allow students taking a semester or quarter course that requires Adobe software.  One would think that if a professor requires it, then Adobe would charge a college rate for the semester months ONLY.  The student has to keep paying even though the student takes only one photography course.

    0 0

    adobe creative cloud

    0 0

    A couple years back, I bought the bundle of all adobe apps yearly with a student discount. I signed up with a school email that doesn't exist anymore, so I can't reach the account. I don't use any apps but Animate now, and the bundle that we were charged each year doesn't seem to carry it anymore. Even though it was still an active bundle, I had a 30 day trial version of Animate and then it told me I had to pay for it. When I tried to get help on the phone, they couldn't do anything for me because that bundle "never existed" apparently. My family was just charged $400 for something I can't cancel, and all of my parent's hard earned money just went in the trash!! I need to cancel the bundle but I don't know how. Can I please get help?!

    0 0

    I had hopes but this came up



    Then is



    then this



    then this



    0 0

    uninstall everything cc,

    then uninstall the cc desktop app,

    clean your computer of cc files per

    restart your computer (don't skip this)

    reinstall the cc desktop app,

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here,

    use the desktop app to install your cc programs/trials

    0 0

    This is a public forum, not Adobe support... click below to contact Adobe staff to help

    While the forums are open 24/7 you may not contact Adobe support at all times

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    0 0

    yes, PS was in applications folder. keep getting the messenger i stated in my second post about "END-OF-FILE" was encountered.   could not initialize.    Uninstalled, then re installed, still same message  .I did  reinstall the CC okay and everything  in my plan , and PS2018 shows up in my applications folder with all the files and plug ins.... just won't open...Help

    can some one guide me as to what to do next to restore or get  PS  to open on my Mac?

    0 0

    I tried going to customer service but they said to go here. Every time I try to get help they redirect me and redirect me and redirect me and I get nowhere, it’s a waste of my time, and a waste of my parents‘ money!! I need this fixed now but NO ONE SEEMS TO BE ABLE TO HELP.

    0 0

    So my problem is my executable does nothing to my trial version of Adobe Illustrator and the rest of the suite, it still says i have X amount of days left before my trial expires I would like to know what I can do to fix this problem. Do i need to wait for the trial to end for the executable to work? Thanks

    0 0

    So tried this a few times and it work on the latest try, il explain

    Followed everything but the one difference was i had Adobe Acrobat open and when this stage happend:Capture4.PNG


    when it was almost done it logged me out of acrobat:



    So i signed in and then it closed acrobat and the process started again this time logging me in: