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Most recent forum messages
    0 0

    That did not help.  I'd already rebooted before even asking the question, and killing and restarting the process didn't make a difference.


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    Jonathan, try turning off the sync and check if that helps.

    Please see the steps:

    1. Tap or click on the gear icon at the upper right corner of the app, and select Preferences.
    2. Select Creative Cloud and Files from the menus at the top of the window.
    3. To turn file sync off, find Sync On/Off and select Off.

     

    Hope this helps!


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    No improvement.  I also can't think of a reason that it would have helped.


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    Hiya, I'm leaving the company I'm currently working for who pays for my Creative Cloud account / access for both at work and at home. I'm now wanting to purchase my own Creative Cloud account for use at home for my freelance business. Who do I need to contact to sort this out as I have a personal portfolio website attached to the work account that's under my name that I want to carry over to my new 'personal' account. I don't want to lose all my work or files stored in the cloud. Whats the easiest way to do this? Cheers!!


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    So I have a brand new computer that's had only Acrobat Reader installed, no other Adobe products yet. I installed the CC trial a few hours ago. CC just crashed, and when I tried to restart it, it said the trial had ended. Not a good experience for potential customers.


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    Did you try contacting your bank for this?


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    Well, in that case, I would suggest you to Contact Customer Care, they will be able to share your screen and assist you remotely.


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    I tried that and ended up directed to this forum.  I'll go back through my CC team manager to see if they can file it as an issue.


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    you should create a 'new' adobe id, start your own subscription and copy/paste all the files from the work portfolio to your new portfolio.


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    I have this same question I just bought a new computer and want to use Adobe on it.   However, when I log into Adobe it doesn't show that I have a subscription. 


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    If you have more than one email, are you sure you are using the correct Adobe ID?

    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    or

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact/support.html


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    I am not sure I have the right account, but no other email accounts connect with an adobe account.  Is there a way to start photoshop or illustrator on my old computer and find my account information?


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    If you don't have the correct Adobe ID, I don't know if your Cloud programs on your old computer will open

     

    You really need to use the chat line to be able to give all of your possible email accounts to someone who can then check the Adobe database to see which email address links to an Adobe ID

     

    I have only ever had one email, so have also only ever had one Adobe ID

     

    Also, this is an open forum, so NEVER give personal information to anyone here who does not have a big STAFF next to their name, and do so via private message, not here in the forum

     

    Also do not reply to any scammer who wants to contact you via Skype... Adobe does not use Skype


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    The price for the CC photo (Ps and Lr) are the same for individuals and students and teachers, but is there a difference in the package ?

     

    Thanks


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    Programs are the same... and the reason there is no price difference is because Adobe made a special price for EVERYONE to get them to use that two program bundle


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    The same with me , i want too cancel for monts???

    I didnt even now i was stuck on something ??

    I have to pay every month and i do not have the money for this ??

    Iets a shake for them to do thuis top people ??????

    I'm so angst !!!!!


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    Hi, I have similar question. What is diferences between individual account and account for company's teams ...

    How many activated installations I would have?


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    I write a translator. please understand

    I do not know if I'm asking you here. Sorry, thank you for your help.

    I am writing Photoshop well. I get a window asking me to renew my subscription. Photoshop will not turn on after that.

    I can not find the "Subscription Manager". I do not know where and how to renew my subscription.

    I'm still a beginner. Thank you for your help.


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    Subscriptions renew automatically.  As long as you have a payment method specified that is all you should need in order to have your subscription renew.  If yours is indicating the subscription is no longer valid then you should contact Adobe Support after checking that your payment method is still valid.

     

    Manage your Creative Cloud membership

     

    Change or update your credit card and billing information in your Adobe ID account

     

    Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

     

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrad e-your-membership


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  • 08/18/17--03:24: Problème d'activation
  • Bonjour,

     

    Je ne parviens toujours pas à utiliser les applications Adobe sur un deuxième ordinateur.

     

    J'ai effectué la remise à zéro du fichier Hosts.

    Déconnecté puis reconnecté depuis l'application creative Cloud, j'ai ensuite installé d'autres applications que celle qui me demande d'acheter le produit.

     

    A chaque fois, je suis bloqué alors que ma licence doit me permettre d'activer deux ordinateurs, un seul est présent dans ma gestion de compte.

     

    L'activation se fait en boucle, elle annonce d'abord l'activation réussie puis recommence indéfiniment.

     

    Pouvez-vous m'aider ?

     

    @ bientôt,


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  • 08/18/17--05:03: Re: Problème d'activation
  • Hi Marion,

     

    I apologize for the troubles that you are facing. I understand that the Creative Cloud application is not recognizing the membership under your Adobe ID.

    Can you confirm if you have tried all the steps as mentioned in the help document here: Stop Adobe Creative Cloud from opening in trial mode after purchase ?

     

    Regards,

    Sheena


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    Hi Ramissio,

     

    The license terms of use remain the same with any license you purchase; be it an individual or teams.

    Licensing FAQ: Can I install Creative Cloud on more than one computer?

     

    Also, please see What’s the Difference Between Adobe CC for Teams vs. Individuals? | ProDesignTools for more details.

     

    Regards,

    Sheena


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    Branching into a new thread

     

    Hi Karin,

     

    You can now self cancel your Adobe Creative Cloud plan from your account page.

     

    Please refer the help document below to understand the workflow:

    Cancel your Adobe Creative Cloud membership

     

    In case, you are unable to cancel from within your account, please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

     

    Let me know if you still face troubles.

     

    Regards,

    Sheena


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    Hi Damien,

     

    In addition to kglad's reply, please see Manage your Adobe ID account else you may also Contact Customer Care for more information.

     

    Regards,

    Sheena


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    Hi Hermilo,

     

    I apologize for the troublesome experience that you are having with our website while updating the new card details.

    Did you try over a different browser? Or maybe try clearing the cookies/cache of the current browser.

     

    Additionally, if the issue persists I would suggest you to Contact Customer Care as they would be able to update the information on the same call/chat.

     

    Let me know if you have any other issues.

     

    Regards,

    Sheena


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    Can I get photoshop and lightroom cc package for $9.99 total and use it for two computers?


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    Hi Sherry,

     

    Yes, you can. The intent is two computers used by you, not one for you and one for someone else.

     

    Take a look at this page:

    Lightroom and Photoshop | Adobe Creative Cloud Photography plan

     

    Near the bottom, you'll see:

    IMG_0546.PNG

     

    I hope this helps!

    Mike


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    Yes it would be a desktop and a laptop that I would use.

     

     

    Sincerely,

     

    Sherry A. Todd

     

    MS. in Psychology

     

    Concentration in Addictions

     

    CASAC-T


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    I'm in the UK and I would like to know why I pay double of what my business friend pays, who has exactly the same apps and usage?!!!


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    Branching into a new discussion

     

    Hi Catherine,

     

    You will need to contact support through call/chat for this request.

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

     

    Please see Support FAQ: How can I contact Adobe for support?

     

    Hope that helps!

     

    Regards,

    Sheena


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    No that is not the issue, the problem I am having is when I go to covert my pdf document, to word document, it tells me that I do not have internet connectivity, when I  do have an internet connection.  Weather its from my home internet, or my wi fi hot spot.  please advise.

     

    Thanks,

    Mike


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    Many month ago i didn't renewed a Creative Cloud Student and Teacher edition (one-year, prepaid) but Today i want to renewed a plan.

    I buy the same plan but i fill a wrong e-mail to login.

    REMOVED (wrong)

    REMOVED (correct)

    After that I got a 7 days free trial instead a plan that i buy.

    I try to login adobe cc in my device 2 email but i can't use a full plan.

    Could you please advise me what I should do?

     

    [personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]
    [This is an open forum, not Adobe support, please do not post personal information]

    [When a Staff person asks for private information hover your mouse over their name]
    [you may then click the Message option in the popup window to send a private email]


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    2 ideas

     

    First, remove every Adobe Cloud from your computer

    Sign out of your account... Uninstall... run the Cleaner...

    -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

    -https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    -Restart your computer... Sign in to your CORRECT account... Reinstall

     

    Second, if the above does not work

    This is an open forum, not Adobe support... click below to contact Adobe staff to help

    While the forums are open 24/7 you may not contact Adobe support at all times

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact/support.html


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  • 08/18/17--07:34: missing CC apps tab
  • I'm an enterprise user (aecom) and missing cc apps tab - need to switch indesign from 2015 to 2017. forum responses not helping. any ideas? any chance of a live chat?


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  • 08/18/17--07:35: Can't cancel my subscription
  • Hi,

     

    Two months ago I tried to cancel my month-to-month subscription, thought it was done, turns out it was not. Now the cancel button is not even there, and there is no way to contact the staff !

     

    This is ridiculous... I really regret using this service in the first place ! I will ask my bank to block payment for Adobe as I don't want to give them anything anymore.


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  • 08/18/17--07:42: Re: missing CC apps tab
  • Hi Smithsterfm,

     

    As you mentioned that the apps tab is missing, please see: Apps tab missing from the Creative Cloud desktop app

    Hope this helps to resolve the issue.

     

    You may also Contact Customer Care for help and support.

     

     

    Feel free to update the thread for any other questions.

     

    Regards

    kanika


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    Hi,

     

    Sorry for the inconvenience!

     

    I see you have an Adobe account under the same ID as with forums. The reason you don't see a cancel option is that the subscription has already been suspended.

     

    You may also Contact Customer Care for any billing related queries.

     

    Feel free to follow up for any other concerns.

     

     

    Thanks

    Kanika


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    In addition to what Kanika said, if you're having difficulties reaching support this info may help

    Contact Support FAQ: Unable to reach support through the "Contact US" link


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    This is just ridiculous, no problem taking a payment but can't even send an email or paper invoice.


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    i am completely new to lightroom cc and creative cloud photography plan at £10.10 pcm, should install all the desk top options that look like they come with my plan? will it make my lightroom and photoshop more effective to use? or if i am not really botherd about vide editing is there that i dont really need ? and what do all the desk top add ons do ? how will they benifit my use? 


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    sorry i get carried away and i am new to this forum! should i download all the desk top apps on my laptop ? or not? thats a question sorry mark

     

    [Moved from the non-technical Lounge Forum to the Cloud question forum... Mod]

    [Here is the list of all Adobe forums... https://forums.adobe.com/welcome]


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    You may download and use what you pay to use

     

    Anything else you install will be a 7 day trial... or it will want you to pay more

     

    You paid for the special Photography plan, so that is what you may use

     

    Cloud Plans https://creative.adobe.com/plans

    -Do read the Subscription Terms https://www.adobe.com/misc/subscription_terms.html

    -Purchasing FAQ https://forums.adobe.com/thread/1926340

    -Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom


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    One thing to note is that I've already gone through the troubleshooting fixes in the below links and none of them worked.

     

    Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

     

    Uninstall the Adobe Creative Cloud desktop application

     

    Use the Creative Cloud Cleaner Tool to solve installation problems


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    I have a PC with a standard image with many security policies on it and I believe they are preventing Creative Cloud from working.  My UX Design team has licensing for the full Creative suite of Adobe products and I'm unable to load/share docs via CC, update individual products or uninstall  a product.  CC keeps loading/spinning and if I click the Repair option, it will go through that process and then say that it couldn't be fixed.  I suspect that this may be due to my company locking down some sort of admin access to CC but don't know if that's the case.

     

    Question:  Has anyone else had a similar issue and how it is resolved?

     

    Question:  If no, then what type of access to I need to go to my company's IT team to give CC the right access?  My company has 400,000+ employees so this might be a challenge but I need to know what I need them to do.

     

    Please help!  Thanks!

     

    [Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

    [Moved from Creative SUITES to Creative CLOUD... Mod]


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    Hi,

     

    I bought adobe premiere pro for a month back on 21st June and cancelled on the 15th July receiving an email confirming cancellation. However, recently adobe premiere pro re-appeared in my products list randomly and I had to re-cancel. I also received tons of emails urging me to update my payment details so I could pay for another month of use, even though I had cancelled and stopped using the application ages ago on the 15th of July as mentioned above. Will APP keep re-appearing in my product list each month and will they stop emailing me to pay for things I cancelled months ago? It's really frustrating as it doesn't state this in their subscription terms Legal subscription terms | Adobe .

     

    Thanks.


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    I had the exact same problem. I used "Solution 1" from your link and it seems to have solved my problem. I realize that this is an old post, but thank you.


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    you only need to cancel once.  you may receive ads/prompts trying to entice you to re-subscribe, but you shouldn't have to repeatedly cancel.


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  • 08/18/17--14:41: Re: problem with bank card
  • Thank you for reply


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    I have this problem every time I try to update - gets to 85% and stops - system sucks