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Most recent forum messages
    0 0

    Hi Amal,

     

    I see you have an active Adobe account under the same ID with forums. Under this ID you an Indesign active subscription, however, the Photography subscription is not active. You will have to purchase a new subscription in order to use Photoshop.

     

    You may also Contact Customer Care for help and support.

     

    Feel free to follow up with any other concerns.

     

    Thanks

    Kanika


    0 0

    Hi Minkyeong,

     

    I see you have an active Creative Cloud (Student/teacher) subscription active under this ID. If you don't wish to use it for the 2nd year, you can definitely get in touch with the support to cancel the subscription before the renewal date.

     

    You may also see: Legal subscription terms | Adobe

     

    Hope this helps.

     

    Let us know if we can help you with anything else.

     

     

    Thanks

    Kanika


    0 0

    they billed me twice for ps cc too. HELP ME PLEASE


    0 0

    I cannot cancel my subscription to adobe premiere pro. Just cannot find menu for "stop plan"- I can only change payment details, but I want to stop it.


    0 0

    I have found out  but the application crashes only if I allow her to see photos with my iOS device. If I don't allow it it works just fine. When I allow it it starts to crash every time I start the application. I have to uninstall the app, and then install again, and sign in again, and   not allowed to access syncing photos.


    0 0

    That's I think the root cause, the photos permission is conflicting with the app functioning.


    0 0

    Well I understand,  but how do I allow it in the settings? I am allowing it in the application Creative cloud.


    0 0
  • 07/27/17--13:17: Re: Custom Products
  • Hi Deeneesh,

     

    In addition to details mentioned above, as of now we only Photoshop and Lightroom package for $9.99/month.

    You also have an option to add any single application for $19.99/month.

     

    See plans: Creative Cloud pricing and membership plans | Adobe Creative Cloud

     

    You may also Contact Customer Care for help and support.

     

     

    Thanks

    Kanika


    0 0

    Hi ClemGribouille,

     

    Sorry for a delayed response.

     

    As you mentioned that the applications are crashing, how often does this happen? Did you try disabling the firewall?

     

     

    Let us know if are still facing the same issue, feel free to follow up. You may also Contact Customer Care for help.

     

     

    Thanks

    Kanika


    0 0

    hello,

    yes I have other account and my photoshop subscription is done.

    when I try by photoshop again there was a problem I don't know what it is and I can't chat with u I don't know why! so I pay it from my other account it's okay    

    but I want ask you how I can cancel Indesign active subscription?

    Amal


    0 0

    It's July 27, 2017, and the problem is back. Try to load an adobe tutorial through CC on osx 10.12.6 and NOTHING!!!! Finally had some time on my hand to learn something but get another hour of frustration trying to make a simple video work on Adobe. But no, we have to go through the Flash wars again. Sigh. What a colossal waste of time.


    0 0

    I love the analogy with Quark and InDesign!  Haha

    I was involved in feedback with the first version of InDesign, and championed it from the beginning. Quark was so arrogant, and its users just as much so, but coming into the industry back in the 90's it was so unpleasant to use. InDesign was such a breath of fresh air - a company keen to be the best they can, and Affinity reminds me of that now.

     

    Adobe at AU$75 a month is becoming unbearable for me, and unjustifiable, yet the fear factor of moving after 20+ years of using Adobe is high. I think I'll have to have a foot in both camps for a while, and not sure that I can replace InDesign, but might be able to live without it...


    0 0

    Hello so a month ago I bought the photography creative cloud plan and while purchasing something said that I should get a email letting me know about the auto renewal which I new about. But a few days ago I got an email from PayPal letting me know that $14.29 was sent successfully and upon checking the email it was sent to adobe for the renewal of the plan but I noticed I never got a email reminding me of the auto renewal and so I went to my account and when to cancel the plan but it's was asking me to pay a fee of $71 and I would get 50% of the money back and I dont want to pay that much money to cancel the plan so what am I meant to do cause I can not keep paying this plan that I'm not using not using.

    Thankyou for reading.


    0 0

    If you click the tutorials link for Photoshop, in the CC menu, you're taken to this page:

     

    Photoshop tutorials | Learn how to use Photoshop CC

     

    Does that work for you? Or are you trying a different product?


    0 0
    0 0

    I contacted them about this but they have not replied to this day.


    0 0

    Same as mine.


    0 0

    Hi, I am also not getting the option to Cancel my subscription under Manage Plan. Can you please do so?


    0 0
  • 07/28/17--01:41: Zmiana danych firmy
  • Witam

    W którym miejscu mogę zmienic dane adresowe firmy?


    0 0
  • 07/28/17--02:21: I want cancel my contract
  • Hello every one!

    I joined last month in adobe cloud. I joined for adobe light room. but i could not download this. And i have to  download adobe every time i login. So decided to cancel my contract. Please help me how to cancel my contract. I contact support team by chat. But they are not give proper support. Now i think adobe is cheating me. i could not download and i could not get support from adobe. Please some one help me how to cancel my contract.

     

    Thanks,

    Navin


    0 0
  • 07/28/17--02:56: Creative Cloud Version
  • What are the all major versions of Adobe CC as a Suite?


    0 0

    Early termination of a subscription comes with a cancellation penalty of 1/2 the remaining cost of the subscription.

     

    Cancel your Creative Cloud membership

     

    If you are unable to cancel it yourself thru the information from the link above, then contact support...

     

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

     

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp


    0 0
  • 07/28/17--03:23: Re: Creative Cloud Version
  • 0 0

    Dzień dobry,

    edytując dane karty debetowej do płatności wpisałam nieprawidłowy nr NIP (VAT).

    Jak to zmienić?


    0 0

    Branching into a new discussion

     

    Hi there,

     

    You will need to contact support through call/chat for this request.

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

     

    Please see Support FAQ: How can I contact Adobe for support?

     

    Hope that helps!

     

    Regards,

    Sheena


    0 0
    0 0

    Thank you so much.  I do understand how to make commissions, unfortunately there is no trace of the application and iOS system. That means I cannot manually grant access to photos, videos or anything else at all. The only way to do that at this moment it's only within the application and creative cloud.  Once I do this the application crashes immediately and I am an able to start it again. I have to delete it and download it again.


    0 0

    Jan, it seems to be that ways.

     

    I am sorry I could help you much!


    0 0

    Hello,
    I tried to purchase a yearly subscription for Lightroom+Photoshop. Paid in advance.
    When I'm typing my VAT ID the tax changes from 23% to 0%.
    Unfortunately, in the next step (PayPal) system wants to charge me additional 23%.

     

    I'm afraid I'll get the 0% invoice while paying the 23% VAT.
    Therefore, I'll face the need to pay the tax twice and the invoice could not be booked.

     

    I contacted Customer Support and I'm not very pleased with that.
    The consultant did not even try to understand the problem, just gave me the UK phone nr to Sales Support and turned off the chat without even waiting for my answer.

     

    I would strongly prefer not to contact foreign support line due to cost, time of waiting and language barriers.

     

    Could someone please look into the issue? I've seen similar post from few years back that has not been solved yet.


    0 0

    After 3 days got to ask, why are your customer support staff still employed? They are the worst I have come across,  No direct UK support either, what on earth is going on at Adobe.


    0 0

    Hi Opmcg,

     

    We're sorry for the inconvenience.

     

    Could you please help us understand what issue have you been facing?

    I see you have an Adobe account under the same ID as with forums and there is no active subscription under this ID.

     

    We will be needing some more information to be able to assist you.

     

    Meanwhile, for a quick resolution you may try our chat support: Contact Customer Care

    Hope this helps.

     

     

    Thanks

    Kanika


    0 0

    How does it work


    0 0
  • 07/28/17--05:50: Re: Zmiana danych firmy
  • 0 0

    if you're unable to cancel yourself using the info at the message 1 link, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html


    0 0

    Hi Marta,

     

    I apologize for the trouble that you have been facing while purchasing our subscription.

     

    Would it be fine if I get a Sales call arranged for you?

     

    Regards,

    Sheena


    0 0

    I wish to cancel my subscription immediately!


    0 0

    Hi Brandon,

     

    If you have already contacted support, could you please help me with your case reference number for your interaction so that I can help you further?

     

    Regards,

    Sheena


    0 0

    Sheena I have not been able to be in contact with anyone at abode. I went to FAQ but nothing corresponds to my questions. How can I get resolution without being able to tells anyone the real problem is it is not in their choices? This is a bad way of doing business. They have my money but I do not have the product I paid for already because there is a disconnect in the process.

     

    When I go to the link you provided it does not have my issue as a choice and it does not allow me to create a new issue response. How can I report if they only allow their choice of issues?

    Thanks for some support.

    Susan


    0 0

    Hi, i dont see this Cancel button, i want to cancel 2 memberships please proceed the cancellation of

     

     

    Acrobat Pro DC subscription (one-year)

     

    and

     

    Creative Cloud Photography plan (one-year)

     

     

    i want them to be cancelled by now.


    0 0

    Branching into a new discussion

     

    Hi Osman,

     

    You will need to contact support through call/chat for this request.

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

     

    Please see Support FAQ: How can I contact Adobe for support?

     

    Hope that helps!

     

    Regards,

    Sheena


    0 0

    Hello Sheena, thank you for your answer.
    I'd prefer contact via mail if that's possible.

     

    I believe everyone from EU with VAT ID trying to purchase the subscription is facing the same problem though.
    The best solution would be to fix the issue (I've read that people have to personally ask for the invoice with the 23% tax, so it would match the purchase) or to give the answer on the forum, so that the whole community can benefit from time we put into this conversation.

     

    Have a nice day,
    Marta


    0 0

    I want to cancel my Creative Cloud Photography plan (one-year) purchase

     

    please cancel it


    0 0

    im sorry but how do I find that?? I don't use this site very often.


    0 0
  • 07/28/17--06:52: Illustrator Crashing
  • I have read the questions and not finding a solution that works or that I understand.  I have attempted to uninstall and reinstall, and I have attempted disabling my graphics card before launching and I still can not get Illustrator to open.  When i was last in the file I had created a doc with about 20 artboards and was customizing those.  AI did not shut down correctly and unfortunately I think its still trying to open/recover that particular file.  I have attempted opening other files but I still freeze upon opening.  Please advice, I use Illustrator all through the day, I need it back.  I have no 3rd party plugins I have never added anything additional because I don't know how nor have the desire to do so.  I did just update again because Windows 10 always seems to have updates, and I looked to see if there was an update for my Nvidia but there isnt'... so???


    0 0

    This is an open forum, not Adobe support... click below to contact Adobe staff to help

    While the forums are open 24/7 you may not contact Adobe support at all times

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact/support.html


    0 0
  • 07/28/17--06:54: Re: Illustrator Crashing
  • 0 0

    This is an open forum, not Adobe support... click below to contact Adobe staff to help

    While the forums are open 24/7 you may not contact Adobe support at all times

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact/support.html


    0 0

    When a Staff person asks for private information hover your mouse over their name

    you may then click the Message option in the popup window to send a private email


    0 0
  • 07/28/17--06:58: Re: Illustrator Crashing
  • I can't get it to open, how am I to reset the preferences?


    0 0

    This is certainly disappointing for a company as large as Adobe not to send a basic invoice to customer's email.  You have technology experts at hand and you can't set an automated email with an invoice?  I am required to set a reminder every month to locate the invoice on the Adobe site so that I can properly expense this for my company.