We experienced everything being super slow on a brand new mac with the latest CC, too...
Then we switched from a super old Linotype FontExplorer X (1.2.3) installation to the latest FontExplorer X Pro. Problems gone.
Re: CC 2019 - Very slow
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Re: Windows 1903 May Update
Hi, so I've been pulling my hair out for the two days. I just had a brand new machine built, Windows 10 installed and then installed Adobe CC software, and after rebooting Windows I noticed the start menu would freeze and the search field in the taskbar would disappear. The task bar also locks up randomly so clicking anywhere on it does nothing. I had to access task manager and force explorer to restart. Anyway, as far as i can tell I've disabled adobe cc app manager to start when windows starts. This is the dumbest thing I've had to deal with in a long time. Adobe and/or Microsoft should be paying me for my time since I'm having to sit there for hours on end trying to figure this **** out. Who do I invoice my hours to?
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Re: Windows 1903 May Update
I have done several clean installs and the problem persists. I did uninstall all adobe products and windows start menu worked fine again.
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Re: Creative Cloud in Canadian Dollars | Taking Steps to Fight Adobe
SEPTEMBER 2019 UPDATE: According to my most recent correspondence with Adobe on September 4, 2019, adding support for the Canadian dollar to their online store has been pushed to 2020. While this is very frustrating, it is also not that surprising given Adobe’s history with this issue. As we draw near to 2020, this has been an ongoing issue for about 7 years now.
If this is important to you, I urge you to call Adobe today at 1-800-585-0774 and insist on 12 months of promotional pricing (US$29.99/month) in lieu of Adobe’s continued refusal to support the Canadian dollar. Your efforts could save you over 40% on Adobe Creative Cloud this year.
If you are still in the middle of your annual billing cycle, Adobe can start a new billing cycle at the promotional rate and refund you the difference still remaining on your previous billing cycle. There should be no penalties or extra fees. When you call Adobe, you may have to wait on hold or request a callback (it took Adobe 2h30m to call me back). Adobe reps may tell you that they can only offer 1-2 free months, but I was able to secure promotional pricing for 12 months on all apps (US$29.99/month, versus $52.99/month). If you pay all 12 months at once, then you will only have to suffer the currency exchange once, instead of every month.
Offering minimal discounts to unhappy customers is a standard tactic of most call centres. Keep pressing and escalating this issue. If the first rep you speak to isn’t cooperating, then insist to speak with their supervisor. If that doesn’t work, then call back and speak with someone else. It may take time, but your efforts could save you over 40% on Creative Cloud this year. Depending on where you live, that could mean an extra $400 in your pocket.
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Re: Canadian Pricing on Creative Cloud
SEPTEMBER 2019 UPDATE: According to my most recent correspondence with Adobe on September 4, 2019, adding support for the Canadian dollar to their online store has been pushed to 2020. While this is very frustrating, it is also not that surprising given Adobe’s history with this issue. As we draw near to 2020, this has been an ongoing issue for about 7 years now.
If this is important to you, I urge you to call Adobe today at 1-800-585-0774 and insist on 12 months of promotional pricing (US$29.99/month) in lieu of Adobe’s continued refusal to support the Canadian dollar. Your efforts could save you over 40% on Adobe Creative Cloud this year.
If you are still in the middle of your annual billing cycle, Adobe can start a new billing cycle at the promotional rate and refund you the difference still remaining on your previous billing cycle. There should be no penalties or extra fees. When you call Adobe, you may have to wait on hold or request a callback (it took Adobe 2h30m to call me back). Adobe reps may tell you that they can only offer 1-2 free months, but I was able to secure promotional pricing for 12 months on all apps (US$29.99/month, versus $52.99/month). If you pay all 12 months at once, then you will only have to suffer the currency exchange once, instead of every month.
Offering minimal discounts to unhappy customers is a standard tactic of most call centres. Keep pressing and escalating this issue. If the first rep you speak to isn’t cooperating, then insist to speak with their supervisor. If that doesn’t work, then call back and speak with someone else. It may take time, but your efforts could save you over 40% on Creative Cloud this year. Depending on where you live, that could mean an extra $400 in your pocket.
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Re: CC in Canadian Dollars - 2018
SEPTEMBER 2019 UPDATE: According to my most recent correspondence with Adobe on September 4, 2019, adding support for the Canadian dollar to their online store has been pushed to 2020. While this is very frustrating, it is also not that surprising given Adobe’s history with this issue. As we draw near to 2020, this has been an ongoing issue for about 7 years now.
If this is important to you, I urge you to call Adobe today at 1-800-585-0774 and insist on 12 months of promotional pricing (US$29.99/month) in lieu of Adobe’s continued refusal to support the Canadian dollar. Your efforts could save you over 40% on Adobe Creative Cloud this year.
If you are still in the middle of your annual billing cycle, Adobe can start a new billing cycle at the promotional rate and refund you the difference still remaining on your previous billing cycle. There should be no penalties or extra fees. When you call Adobe, you may have to wait on hold or request a callback (it took Adobe 2h30m to call me back). Adobe reps may tell you that they can only offer 1-2 free months, but I was able to secure promotional pricing for 12 months on all apps (US$29.99/month, versus $52.99/month). If you pay all 12 months at once, then you will only have to suffer the currency exchange once, instead of every month.
Offering minimal discounts to unhappy customers is a standard tactic of most call centres. Keep pressing and escalating this issue. If the first rep you speak to isn’t cooperating, then insist to speak with their supervisor. If that doesn’t work, then call back and speak with someone else. It may take time, but your efforts could save you over 40% on Creative Cloud this year. Depending on where you live, that could mean an extra $400 in your pocket.
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Re: I can't choose Canadian dollars when picking a CC plan?
SEPTEMBER 2019 UPDATE: According to my most recent correspondence with Adobe on September 4, 2019, adding support for the Canadian dollar to their online store has been pushed to 2020. While this is very frustrating, it is also not that surprising given Adobe’s history with this issue. As we draw near to 2020, this has been an ongoing issue for about 7 years now.
If this is important to you, I urge you to call Adobe today at 1-800-585-0774 and insist on 12 months of promotional pricing (US$29.99/month) in lieu of Adobe’s continued refusal to support the Canadian dollar. Your efforts could save you over 40% on Adobe Creative Cloud this year.
If you are still in the middle of your annual billing cycle, Adobe can start a new billing cycle at the promotional rate and refund you the difference still remaining on your previous billing cycle. There should be no penalties or extra fees. When you call Adobe, you may have to wait on hold or request a callback (it took Adobe 2h30m to call me back). Adobe reps may tell you that they can only offer 1-2 free months, but I was able to secure promotional pricing for 12 months on all apps (US$29.99/month, versus $52.99/month). If you pay all 12 months at once, then you will only have to suffer the currency exchange once, instead of every month.
Offering minimal discounts to unhappy customers is a standard tactic of most call centres. Keep pressing and escalating this issue. If the first rep you speak to isn’t cooperating, then insist to speak with their supervisor. If that doesn’t work, then call back and speak with someone else. It may take time, but your efforts could save you over 40% on Creative Cloud this year. Depending on where you live, that could mean an extra $400 in your pocket.
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Re: I would like to purchase CC in Canadian dollars
SEPTEMBER 2019 UPDATE: According to my most recent correspondence with Adobe on September 4, 2019, adding support for the Canadian dollar to their online store has been pushed to 2020. While this is very frustrating, it is also not that surprising given Adobe’s history with this issue. As we draw near to 2020, this has been an ongoing issue for about 7 years now.
If this is important to you, I urge you to call Adobe today at 1-800-585-0774 and insist on 12 months of promotional pricing (US$29.99/month) in lieu of Adobe’s continued refusal to support the Canadian dollar. Your efforts could save you over 40% on Adobe Creative Cloud this year.
If you are still in the middle of your annual billing cycle, Adobe can start a new billing cycle at the promotional rate and refund you the difference still remaining on your previous billing cycle. There should be no penalties or extra fees. When you call Adobe, you may have to wait on hold or request a callback (it took Adobe 2h30m to call me back). Adobe reps may tell you that they can only offer 1-2 free months, but I was able to secure promotional pricing for 12 months on all apps (US$29.99/month, versus $52.99/month). If you pay all 12 months at once, then you will only have to suffer the currency exchange once, instead of every month.
Offering minimal discounts to unhappy customers is a standard tactic of most call centres. Keep pressing and escalating this issue. If the first rep you speak to isn’t cooperating, then insist to speak with their supervisor. If that doesn’t work, then call back and speak with someone else. It may take time, but your efforts could save you over 40% on Creative Cloud this year. Depending on where you live, that could mean an extra $400 in your pocket.
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Re: Canada CAD$ Currency option not available
SEPTEMBER 2019 UPDATE: According to my most recent correspondence with Adobe on September 4, 2019, adding support for the Canadian dollar to their online store has been pushed to 2020. While this is very frustrating, it is also not that surprising given Adobe’s history with this issue. As we draw near to 2020, this has been an ongoing issue for about 7 years now.
If this is important to you, I urge you to call Adobe today at 1-800-585-0774 and insist on 12 months of promotional pricing (US$29.99/month) in lieu of Adobe’s continued refusal to support the Canadian dollar. Your efforts could save you over 40% on Adobe Creative Cloud this year.
If you are still in the middle of your annual billing cycle, Adobe can start a new billing cycle at the promotional rate and refund you the difference still remaining on your previous billing cycle. There should be no penalties or extra fees. When you call Adobe, you may have to wait on hold or request a callback (it took Adobe 2h30m to call me back). Adobe reps may tell you that they can only offer 1-2 free months, but I was able to secure promotional pricing for 12 months on all apps (US$29.99/month, versus $52.99/month). If you pay all 12 months at once, then you will only have to suffer the currency exchange once, instead of every month.
Offering minimal discounts to unhappy customers is a standard tactic of most call centres. Keep pressing and escalating this issue. If the first rep you speak to isn’t cooperating, then insist to speak with their supervisor. If that doesn’t work, then call back and speak with someone else. It may take time, but your efforts could save you over 40% on Creative Cloud this year. Depending on where you live, that could mean an extra $400 in your pocket.
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Re: CC 2019 - Very slow
If I'm not mistaken, this was mentioned previously though a large number of users (myself included) do not have FontExplorer installed and are experiencing the same issues and complaints with Adobe CC.
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Re: CC 2019 - Very slow
I had to make a brochure with lot of pictures. and InDesign CC 2019 was very slow. unusable slow.
So I downloaded the 2017 version and everything went good.
Yesterday I would start the layout of a book with about 400 pages. And again the same happens: CC2019 was too slow... For each handling the colored wheel turned and turned...
Again I had to use the 2017 version....
Damned! When will Adobe fix this problem!!!!
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Re: CC 2019 - Very slow
I made a coffee, went to the bathroom, caught up on some emails on my phone with my cup of coffee, all while waiting for InDesign TO START UP. #truestory #bloatware #deadlinekiller #shootmenow
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Uploading files to Adobe creative Cloud
Hello,
Whenever I'm trying to upload files to the Adobe Creative cloud through a web browser it doesn't give me the option to select all the files in the folder. When I try to click on a file and drag my mouse to select all of them, it selects that one files. Does anyone know the issue with this? I know I can drag the files from the folder to the website but sometimes that doesn't work either.
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REST API for Creative Cloud
Where can i find developers API for Creative Cloud? I want to add ability to upload user's files to CC acounts by my app
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Re: REST API for Creative Cloud
Here is the list of all Adobe forums... https://forums.adobe.com/welcome
You want to look for the SDK forums
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Re: Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?
PLEASE JUST. FIX. THIS. ADOBE.
JUST ADD A GO BACK BUTTON TO THE EMAIL VERIFICATION. THIS IS OBVIOUSLY A BUG YOU CAN FIX.
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Re: Node.js: Server-side JavaScript has stopped working.
estefez's solution worked for me. I just got done with Adobe Support allowing them access to my computer. After about 30min of them reinstalling Adobe CC, PS, and various .NET Framework installs, they eventually said they were unable to fix and that I should contact Microsoft. So...for those of you looking for a solution, follow estefez's workaround. Its clear Adobe doesnt have the answer to this.
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Re: Uploading files to Adobe creative Cloud
Which browsers and devices are you using?
Have you tried another browser like Firefox or Chrome?
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Re: REST API for Creative Cloud
OK. I've created post in XMP SDK forum.
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Re: Canada CAD$ Currency option not available
Adobe is transitioning to a new forum system very soon. Recent posts & replies from Aug 22 - Sep 11 will be lost in this transition.
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Re: I would like to purchase CC in Canadian dollars
Adobe is transitioning to a new forum system very soon. Recent posts & replies will likely be lost in the transition.
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Re: I would like to purchase CC in Canadian dollars
I understood from the Adobe website that September 11 was to be the launch date of your new forums. Has this been delayed? If so, when can we expect to safely post in the Adobe forums without risk of our posts being deleted?
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Re: Canada CAD$ Currency option not available
I understood from the Adobe website that September 11 was to be the launch date of your new forums. Has this been delayed? If so, when can we expect to safely post in the Adobe forums without risk of our posts being deleted?
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Re: Canada CAD$ Currency option not available
I don't work for Adobe. I'm a volunteer and fellow product user like you. The forum switch was scheduled to occur sometime tonight (9:00 pm pacific daylight time) providing there are no pending problems. We'll all have to wait and see what happens.
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Re: Uploading files to Adobe creative Cloud
Yes I've tried both browsers
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Re: Node.JS server side error pop up prevents me from working
Hi all, I've figured out a workaround for this that hasn't gotten posted much (worked on my Windows 7 PC):
First off, you can download the newest version of Node.js here:
It'll install in C:\ProgramFiles\ and give you an updated node.exe
Next you can hunt down all the original node.exe programs in your system and replace them with this one.
The main location for me was this:
C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\libs\
But the actual program getting pulled was hidden in:
C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\libs\
And there were even some more instances hidden in the hidden folder
C:\adobeTemp\
Those may have just been from my various other attempts, so I just deleted them.
Now CC seems to be working: the mouse wheel spins frequently so I don't think the program's fully happy, but at least the error window doesn't pop up!
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Re: I would like to purchase CC in Canadian dollars
michaelkarst wrote
...when can we expect to safely post in the Adobe forums without risk of our posts being deleted?
After the transition occurs, late tonight or early tomorrow.
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Re: Uploading files to Adobe creative Cloud
Are those browsers free of script blocking add-ons?
Selecting multiple items with Shift + click or Ctrl + click usually works for me.
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Re: node.js error
Hi all, I've figured out a more complete workaround for this based on Miami.305's tips above (worked on my Windows 7 PC):
First off, as Miami.305 says, you can download the newest version of Node.js here:
It'll install in C:\ProgramFiles\ and give you an updated node.exe
Next you can hunt down all the original node.exe programs in your system and replace them with this one.
The main location for me was this:
C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\libs\
But the actual program getting read was hidden in:
C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\libs\
And there were also some more instances in this hidden folder
C:\adobeTemp\
Those may have just been from my various other attempts, so I just deleted them.
Now CC seems to be working: the mouse wheel spins frequently so I don't think the program's fully happy, but at least the error window doesn't pop up!
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Re: Unable to update Creative Cloud (again)
Again the new update was failed to install with error code 184.
And again I solved it by renaming "c:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension".
The solution has proved again!
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Redemption Codes, Byzantine Bureaucracy, and Lying, Unprofessional Adobe Chat Support Agents
Strap in because this one is a doozy.
My wonderful fiancee gifted me a one year subscription to photoshop and lightroom that she bought via Amazon and got a redemption code. I had already installed the products on my machine via a 7 day trial. I then redeemed the redemption code. In my account, I saw the one year prepaid subscription now active, and then also an active trial with 6 days remaining that was set to charge me on the 6th day. I cancelled that trial, which somehow ended up also cancelling my just-redeemed subscription and signed me up for a new prepaid one year subscription and charged me $119 to the credit card on file for the original trial.
I complained to Adobe's support chat agents. They were sympathetic at first and agreed to refund the obvious erroneous charge. They immediately terminated the active subscription which they said was necessary to process a refund for the erroneous $119 charge. This left me with no active subscription or usable product! (They didn't ask me first before terminating it, otherwise I would've said please keep me on the active subscription to allow me to continue using it.) They then promised that I would get a new redemption code (as they are all one time use only apparently) within "3-4 days max" but with promises that "they have escalated it and so I should expect it even sooner". That was Tuesday, September 3.
Four days later, on Saturday, September 7, I still did not have the new code, and haven't been able to use the software at all in the meantime. So I reached out to chat support again, and was told "for technical reasons" it would be another 24-48 hours before I was sent a new redemption code. Pretty frustrating, right? At this point, I started to ask what, if anything, are the consequences for them missing their own stated timelines? I assumed the answer was "nothing whatsoever" and that I am just at the complete mercy of Adobe Inc., but it'd be helpful to see that clearly spelled out from an agent of the company. The agent, Reha, did not respond to my question re consequences, but "assured me" that I would receive the code within 24-48 hours.
You can probably guess where this is heading! Three days later, I still had no code and still could not use the software. I reached out again and got an agent named Aditya. This is where the fun really starts. She then claimed their team had been waiting on confirmation that the refund had posted before generating the new code. This was the first time anyone had mentioned the refund posting being a gating item. I check my credit card account, and guess what, the refund posted September 5, even before I spoke Reha on September 7. Great, right? WRONG. Aditya will need another 24 hours to issue the new code. I'm at a week past the initial problem and am feeling quite upset. Aditya then tries as hard as she can to terminate the chat, sending me:
"I hope that helped. You'll receive an email with a survey link. Please take a moment to rate your experience and help us improve. Thanks!"
without responding to any of my questions regarding what, if anything, are the consequences if her 24 hour prediction turns out to be wrong or what are the consequences for her two colleagues having been wrong already. She repeatedly ignores these, then uses a tactic of "I can't help you until we end this chat" despite saying earlier in the chat that she had already escalated it, lol. At a certain point, she just terminates the conversation on me with:
"I will pass on the information and will surely give the feedback to the agents. i will escalate it to the team now. Thanks" Conversation ended".
I stay in the chat as my issue has not been resolved yet, and chat to an agent named Aman. He's somewhat apologetic about Aditya's hanging up on me, but ultimately just as useless to help me. We retread much of the same ground and come to the conclusion that "it will be resolved for sure" in the next 24 hours. He also gives a vague promise of giving me one free month of the subscription (i.e. $10 USD), which given the amount of time this all had taken up to that point, values my time at about $1.40 / hour. (Substantially less now, given today's time.)
Take a guess whether I got that code in 24 hours. I reach out again and get a chat agent named Pratik. Pratik at least does me the favor of acknowledging the previous three agents were at least wrong (but "not exactly"! lol). He won't acknowledge that they provably lied to me or answer what if anything are the consequences for that. I am literally still on the line with him waiting to hear when I am actually going to get my new code that my loving fiancee paid for. We are now going back and forth on the important question of "Why am I alone bearing the consequences of your team's failures?"
I will paste the full transcript of the chat to date below in a response after I have time to censor it. Hopefully raising this in the forums gets me an actual solution and not another punting to another agent 24 hours from now.
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Re: Redemption Codes, Byzantine Bureaucracy, and Lying, Unprofessional Adobe Chat Support Agents
This is a user-to-user forum. Fellow product users like yourself can't help you with billing problems. You must coordinate this with Adobe and Amazon directly.
Adobe is transitioning to a new forum system very soon. New forum posts and replies will likely be lost in this transition. If there's something important you want to save, feel free to copy & paste it into a text editor.
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Upload Creative Cloud Problems
I can't upload short vids to creative cloud from my iPhone XS using the latest software. I constantly get the red circle with an exclamation mark.
The vids are created on the iPhone itself and range from 30 seconds to 4 mins. I can select them and hit the upload button. However, it doesn't finish the upload. It just errors out.
Why? I am paying for the team subscription. It should work. What am I doing wrong.
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Re: Upload Creative Cloud Problems
File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-FAQ https://forums.adobe.com/thread/1937790
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
-an overview of assets https://assets.adobe.com/files
-File sharing https://forums.adobe.com/thread/1838790
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Re: Redemption Codes, Byzantine Bureaucracy, and Lying, Unprofessional Adobe Chat Support Agents
Thank you for your opinion, Nancy. However, Amazon has nothing to do with this. Adobe's system is the one that terminated a valid and already redeemed code. I think my fellow users in this user-to-user forum would love to hear about this to avoid similar problems and possibly advise me on how to interact with Adobe going forward.
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Re: I've been getting charged twice these past months
I have been having the same problem! I just finished a chat that I FINALLY got connected with someone after two days and he was rude and basically said it was my fault and there’s nothing Adobe is going to do about it. He said I need to call my bank adobe is not responsible. My bank didn’t take additional payments out of my account! I’m trying to resolve this currently but no luck!
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Re: Redemption Codes, Byzantine Bureaucracy, and Lying, Unprofessional Adobe Chat Support Agents
joelc84097226 wrote
I think my fellow users in this user-to-user forum would love to hear about this to avoid similar problems and possibly advise me on how to interact with Adobe going forward.
It's all a moot point because this discussion will vanish in a few hours. You really need to go back to Customer Care and ask for a billing supervisor. Also make a note of the case number for future reference.
Good luck!
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Re: Redemption Codes, Byzantine Bureaucracy, and Lying, Unprofessional Adobe Chat Support Agents
See I'm already getting helpful advice! I'm literally still in chat with customer care. I will ask for a supervisor now. Honestly, thank you. I would love any other tips before they nuke this post.
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Re: Upload Creative Cloud Problems
I appreciate the links, but I have no idea what the error code means. I get no explanation, just the symbol. these are simple short vids taken by the same IPhone as I am trying to upload to creative cloud with
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Re: Unable to update Creative Cloud (again)
This was helpful.
Using ProcessExplorer I found that 2 processes had CoreSyncExtension open: Firefox and Explorer.
To successfully run the update I had to quit Firefox and kill Explorer.exe, restarting it afterwards. Make sure all the windows you need are open before killing Explorer as you won't be able to access the start menu or taskbar while it is not running.
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Re: Upload Creative Cloud Problems
Maybe a bad file name. Try renaming video without spaces or special characters.
Browse, search, sync, and manage Adobe Creative Cloud assets
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Re: CC 2019 - Very slow
Yep don’t get multiple projects going at once heaven forbid! I used to be able to crank out multiple things at once going back and fourth now it just agitates my ADHD and I pay monthly for this torture.
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Re: Creative Cloud Update Failed Error Code 184
The proper workaround is at https://forums.adobe.com/message/11252066#11252066
In summary:
1. Use ProcessExplorer to determine which processes have CoreSyncExtension open and preventing it from being replaced
2. Quit or kill those processes (one may be Explorer.exe)
3. Perform the update
4. Restart any processes you need
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Re: Unable to update Creative Cloud (again)
Im having the same somewhat the same problem. My app downloads to about 36% and then stops. Have no problems updating other apps and programs.
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Re: Unable to update Creative Cloud (again)
This is the second time this problem has come up. Come on Adobe, you can do better than this. Get this bug fixed.
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Re: Unable to update Creative Cloud (again)
This looks like it might work.
Come on Adobe, we, your customers, should not have to go through theses hoops to get our apps to work. Get this fixed or fire somebody..
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Re: Canada CAD$ Currency option not available
michaelkarst wrote
I understood from the Adobe website that September 11 was to be the launch date of your new forums. Has this been delayed? If so, when can we expect to safely post in the Adobe forums without risk of our posts being deleted?
Q1: Yes, looks like!
Q2: They will not be deleted but they won‘t transition to the new system. Same effect, but still a different happening.
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Re: Unable to update Creative Cloud (again)
For the 1st time I just killed every Adobe related process to go for sure (see my 2019.09.06 post).
For the 2nd time (see my yesterdays post) I had everything running (Chrome, Creative Cloud app) and I manage to rename "c:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension" folder without closing anything, and just pressed Retry button after renaming and it updated smoothly.
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Free length trial isn't true to what was promised
I signed up my 7 days trial and it's ends in 2 days. I was not given the time i was promised?
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Re: Free length trial isn't true to what was promised
As fellow product users like you, I'm sorry to say there is nothing we can do about a free trial that ends early. See article below.
Understand why Adobe trial software expires or ends early.
Adobe is transitioning to a new forum system very soon. New forum posts and replies will likely be lost in this transition. If there's something important you want to save, feel free to copy & paste it into a text editor.
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More Pages to Explore .....
