Re: Complaint: Unable to delete files in Archive directory in less than 6 hours

Hi David.

Thanks for the response, and I apologize for any anger and frustration in my post. I'm in a rare situation where I do not work for a corporation and get paid whether or not the job or task is completed. When I do not complete a job or task, it has a negative impact on my ability to buy food and pay rent. I also apologize for being frustrated by the chat support for referring me to read the technical documentation or to contact chat support... It's my fault at mismanaging my emotions, and I sincerely apologize.

Here's a more detailed explanation of what happened:

Actions Taken:

1. Joined Creative Cloud, copied files into Creative Cloud area on C: drive.
2. Linked Dreamweaver to site files within Creative Cloud C: drive
3. Locally installed and deleted thousands of web files on Creative Cloud C: drive.
4. Creative Cloud automatically synced local files to https://creative.adobe.com Files area.
5. After an estimated two months of adding and deleting files on Creative Cloud C: drive, the C: drive folder was at 8.5 GB and the 20 GB Creative Cloud produced an “out of storage space” warning.
6. Inspecting the https://creative.adobe.com Archive revealed thousands of files needed to be manually deleted to free up space so that files could sync from Creative Cloud C: drive to https://creative.adobe.com Files.

And the process of deleting all of those files the archive did not delete took just over a very frustrating and painful 7 hours to do it manually.

Recommended Steps to Duplicate:

1. In a clean (empty) Creative Cloud area on C: Drive, create about 7 unique folders and unzip a copy of WordPress into each. Then to wp-content/plugins, unzip and add about 15 plugins into each unique directory.
2. Allow Creative Cloud to sync to the online storage.
3. Once all files have uploaded to the Cloud server, Delete about 6 folders on the local C: drive.
4. Allow Creative Cloud to sync.
5. Inspect the online Creative Cloud Files area and Archive.
6. Note that the files deleted from the C: drive have been moved from Creative Cloud Files area to Creative Cloud Archive, giving the impression they have been deleted when they have not been -- they have only been moved and are still subtract available storage space.
7. Open the Archive.
8. Select List View.
9. Use the Select All checkbox to select all files.
10. Permanently delete them.
11. Once the deletion process is complete, refresh the browser.
12. Do files remain to be permanently deleted? If so, repeat Step 7-10.

Comments:

It seems that the Archive only populates about 30 files when it is opened. It’s possible to add additional files by scrolling down to the bottom of the page, but that only adds about another 30 files.

The Select All checkbox only selects the files that appear within the browser page.

At first I scrolled down repeatedly, adding about 1,500 files and deleted them, but that deletion process took the server a long time to complete through my 20mbps Cable Internet connection. Then I scrolled down several times and added about 3,600 files to be deleted, and that took the server even longer to complete. Then I scrolled down enough times to add just over 4,600 files, and repeated the wait time for the server to complete its deletion process. After that round it was about 3,000 files that remained to be manually deleted through this process, and eventually they were all deleted — but it was it an extremely painful 7-hour process.

Recommended Solution:

Add a “Permanently Delete All Files in the Archive” button.