From the screen shot it looks like your operating system is Windows 7 that you are using Internet Explorer as your browser. Correct?
I would try clearing the cache and cookies on the browser first. Here are the steps:
- In the top right of the browser is a gear-wheel icon. Click on it.
- From the context menu choose Internet options.
- In the Internet Options dialog under browsing history click on the Delete... button.
- Uncheck Preseverse Favorites website data and check Temporary Internet files and Cookies. Then click the Delete button.
- Close and re-open Internet Explorer.
Does the Join process now work?
If not please try another browser such as Firefox or Chrome.