Hi Amanda,
Please try to folow the steps available at:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html
In case you still face the issue please provide the following detail in a Private message:
1. E-mail address of the Cloud account on which it was purchased
2. Order number
3. E-mail address of the team members in your account
Thanks
Kapil Malik