You're wrong. I'm an Adobe cxustomer. In the middle of impoirtant work, I couldn't use the program I paid for. I did try working with your suppiort team driectly, after waiting .r hr for the chat person to get to me in uyour queue. After 15 minutes, your team told me there were no experts available. Hence, I came to this forum today. I don't care how old this thread is. I'm sure there are others experiemncing this same problem. Why would it arise for me after over 2 months of use of Creative Cloud with no problems.
A forum is a place where those like me can discuss and try to fix problems when your vainted team is either unavailable or unable to help. We don't use your programs at your whim. Sometimes your team is clueless or unavailable. Hence these forums. You need to reexamine your answers from the point of view of your customers, not from your corporate point of view.
I'm sure you won't agree with me, but I bet other users might tend to.