I installed Creative Cloud trial (Mac Mountain Lion) and after 30 days upgraded to paid subscription. Premiere works fine and I have completed a project. Now I urgently need to burn to DVD, but Encore keeps asking for a serial no. Of course, there is not one; and Encore is not available as a standalone download from CC. There is even some confusion as to whether Encore is included in CC, and Adobe does not make this massively clear, but it definitely is.
Many people report this problem but there doesn't seem to be a standard solution. Adobe themselves have not posted a useful answer that I can find. Adobe need to sort this out, we are all paying for the program and should get proper help when it does not work. We should not have to hunt around on the internet for random answers from other users when we are paying handsomely for a professional product.
Haven't tried anything yet - in my opinion Adobe should contact me and tell me what to do, or sort it out their end.
But it seems uninstalling Premiere & Encore (not sure how to do that) then re-downloading from CC might work - anyone have any success with that? Adobe?????