Hi
We habe bought the Creative Suite with 2 seats some days ago, we have three Adobe IDs involved:
A = Plan administrator
B, C = Team members
B and C are set as team members (yes they are invited!), when they start an Adobe App (under Windows by the way) they get a screen, that they are using the trial version. When trying to license the software we get to a screen where we have to enter a serial number which we don't have (we bought via a reseller). The Application manager is up-to-date, the apps are up-to-date, we tried re-inviting, re-installations, those link provided by Adobe staff here http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html. NOT WORKING because we cannot deactivate the app.
I tried Adobe support chat, which results in "this sounds like an technical issue, please call technical support at: 800-833-6687" - which my phone says is invalid, I guess there is some prefix missing?
What can I try next? Will there be help from Adobe, I'm asking because there are a lot of open discussions here concerning the same issue?
Maybe someone can also point out professional alternatives to Photoshop and Indesign.
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Regards,
Stefan
(PS. this forum js editor has a serious issue with ie9...)