Just a quick note to thank you, Jeff, for your assistance in addressing this matter.
I was contacted by a representative, and after some time taken explaining my issue, I was made an offer that was not, frankly, terribly satisfactory, so I am still considering it and in the meantime I have take a different path, at least temporarily.
A lot of the problem from the very beginning has been that Adobe representatives - with the exception of yourself! - have not explained or understood issues clearly or accurately: beginning with the sales agent who told me specifically incorrect information about the licensing situation with CC. I had called because I specifically needed to know what I would have to buy to operate in the way I have defined in this thread. I was given specific, and incorrect, information, either knowingly or because the representative misunderstood my requirement.
This last factor indicates an obvious and simple way to reduce the incidence of issues like this: Adobe should bring its call centres home! One reason I left Quark and moved to InDesign years ago was because the call centre staff in India were often hard to understand, tended not to understand my queries, and also frequently lied to me - for example I received completely different answers to the same question. It seems that Adobe has followed this same course and as a result is ending up with similar issues - there are some areas regarding how the registration servers operate, for example, where some might hold the opinion that representatives are not being entirely straight with us.
If you consider the research on customer service and call centre location, you will see that there is ample evidence that home-country call centres deliver significantly higher levels of customer satisfaction, a significantly shorter solution time and significantly lower costs. Off-shoring customer services is a course that has had its day and has been shown to reduce custoemr satisfaction, reduce solutions, increase case time, and in fact cost more money than doing it at home. As the increasing number of manufacturers moving at least some of their manufacturing back "on-shore" (GE for example) are finding, lower labour costs overseas are not the big factor they appear - other factors may be far more significant.
Thus there are excellent economic and business reasons from bringing call centres in particular and customer services in general home - and these are in addition to the importance to our economies of creating and maintaining jobs at home.
I would be most grateful if you could make this comment known to people at Adobe who might be interested in considering the suggestions herein.
Many thanks, and a successful and happy New Year to you.
Best,
--Richard E