SEPTEMBER 2019 UPDATE: According to my most recent correspondence with Adobe on September 4, 2019, adding support for the Canadian dollar to their online store has been pushed to 2020. While this is very frustrating, it is also not that surprising given Adobe’s history with this issue. As we draw near to 2020, this has been an ongoing issue for about 7 years now.
If this is important to you, I urge you to call Adobe today at 1-800-585-0774 and insist on 12 months of promotional pricing (US$29.99/month) in lieu of Adobe’s continued refusal to support the Canadian dollar. Your efforts could save you over 40% on Adobe Creative Cloud this year.
If you are still in the middle of your annual billing cycle, Adobe can start a new billing cycle at the promotional rate and refund you the difference still remaining on your previous billing cycle. There should be no penalties or extra fees. When you call Adobe, you may have to wait on hold or request a callback (it took Adobe 2h30m to call me back). Adobe reps may tell you that they can only offer 1-2 free months, but I was able to secure promotional pricing for 12 months on all apps (US$29.99/month, versus $52.99/month). If you pay all 12 months at once, then you will only have to suffer the currency exchange once, instead of every month.
Offering minimal discounts to unhappy customers is a standard tactic of most call centres. Keep pressing and escalating this issue. If the first rep you speak to isn’t cooperating, then insist to speak with their supervisor. If that doesn’t work, then call back and speak with someone else. It may take time, but your efforts could save you over 40% on Creative Cloud this year. Depending on where you live, that could mean an extra $400 in your pocket.
