While it is true that regional support offices answer their phones during regular business hours Mon-Fri, on-line chat is available 24/7.
Overall, I'm very satisfied with the Cloud. I haven't had any major problems with CS6 apps either.
- Exactly what problems are you having?
- Which products are not working for you?
- Which operating system do you use?
The more details you provide, the better chance you'll have of getting a solution.
Nancy O.