There are few things to check, the creative.adobe.com will not let you in if you have enter an age less then 13 years, so to change that you have to check with other browser or clear cache and retest. Other block is the not accepted EULA, which can be done by entering https://files.acrobat.com/ , just log in there accept eula, optionaly add your age. Please try it and let me know if that helped.
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