Re: I am being billed for Creative Cloud twice
Hi Christoph, There was an accidental duplicate charge on 30.12.2012, but it should be credited back to your account now. -Dave
View ArticleRe: Illustrator not updating
Hi Peter, Did you ever get it fixed? Oddly enough, restarting the computer and trying the update again does help in some situations. This is the Creative Cloud version of Illustrator correct? Can you...
View ArticleRe: How can I manage to download illustator at Application MAnager?
Hi Thore, A workaround might be to download the trial of Illustrator CS6 from Adobe.com and then license it with the "License This Software" button and sign-in with your Adobe ID....
View ArticleAi & Ps icons changed to trial versions on PC
Ai & Ps start up icons have reverted to 30 day trial versions on my PC. Monthly subs all paid up, how do I remedy this?Cloud member for 4 months...never even had the trial version on this PC.
View ArticleRe: Not able to update to Photoshop 13.1 Grrrr....!
Hmm, the steps you've described typically would have fixed it. My recommendation would be uninstall and create a new admin account and then reinstall from Adobe Application Manager from within that...
View ArticleRe: Viewing RAWs in Adobe Cloud and PST
Hi Douglas, I know that some RAW files can be previewed on the Creative Cloud files area. I have CR2 files from a Canon 7D and they preview okay. What Nikon camera are the NEF files from? Is it...
View ArticleRe: Creative Cloud/App Manager won't open Photoshop or Indesign!
Hi Malkate3, Are you able to launch Photoshop or InDesign from the Start Menu (Windows) or the Applications folder (Mac)? -Dave
View ArticleRe: Creative Cloud / Photoshop CS6 membership & plug-ins
Hi Mark, The plug-ins with the Creative Cloud version are the same as the retail version. -Dave
View ArticleRe: Adobe Application Manager Product in Trial Mode Only
Hi Ryan, It looks like you activated the products a few days after you created this post. Were you able to resolve the issue? You shouldn't need to install in English International unless you purchased...
View ArticleRe: Creative Cloud products revert to trial on Windows system
Hi Nick, I moved this to a new thread because it sounded like a different issue than the issue with Photoshop reverting to trial. In that case the issue only affects Photoshop CS6. I have some...
View ArticlePhotoshop CS6 will not recognize my creative cloud serial number
application manger asks for a serial number, but when i enter the one on my account for my subscription it tells me its invalid. Mutliple calls to support are disconnected. Chat is a 45 minutes and...
View ArticleRe: Photoshop CS6 will not recognize my creative cloud serial number
There are no serial numbers for Cloud apps. They're activated via your Adobe ID. There should be a License This Software button when you launch the app. http://forums.adobe.com/message/4397400
View ArticleRe: Photoshop CS6 will not recognize my creative cloud serial number
yes i hit license in the application manager window, and it asked for a serial....all i have is the creative cloud serial which it says is invalid
View ArticleRe: Pan and zoom
Hi Lurgoe, If you were wanting to create a video of a still image being panned or zoomed you could use Premiere Pro. If you were simply wanting to pan and zoom while editing the image this could be...
View ArticleRe: Can another CS6 user with a different licence access/use my cloud?
Thanks for the info Ken, So just to clarify... Say we are both working on a mac (Once improved sharing and collaboration is available) and I share out a folder to him, it will show up in his left nav...
View ArticleCreative Cloud
Will I be able to use the creative cloud on my desktop and my laptop at the same time?
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Re: Viewing RAWs in Adobe Cloud and PST
David, I cannot do a screen capture from my Samsung Galaxy Tab but I'll upload a screen capture of the ACC from my PC. What is affected is using PST on the Samsung Galaxy Tab and looking at your images...
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Re: I am being billed for Creative Cloud twice
Hi Dave, thank you for your reply! Yes, in the meantime the charge was credited back to my account. Everythings fine now Christoph
View ArticleRe: Creative Cloud subscription issue
I only experience this with Photoshop CS6 - the latest update. I'm working on Windows 7 Ultimate 64 bit(as already stated in my opening message of almost 4 weeks ago) I can sometimes open Photoshop -...
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