I have been getting this error for over a week now. I’m running Creative Cloud version 3.9.5.353 on El Capitan version 10.11.6 (15G1108).
A few days ago after some googling, found one solution on the Adobe forums from 2015 involving deleting some .db files (details). I tried this but it didn’t work.
Any help would be appreciated. Thanks!
Hello! Long time lurker, first time poster!
I am considering getting a new computer. How do I move my monthly subscription over to the new computer?
Download & Install instructions https://forums.adobe.com/thread/2003339 may help
-includes a way to go to a page to download Adobe programs if you don't have a disc or drive
-you will need to enter your original serial number during install for non-Cloud programs
-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Membership questions and problems https://forums.adobe.com/thread/1146459
-or kglad links in reply #1 here https://forums.adobe.com/thread/2241704 may help
-and http://prodesigntools.com/adobe-cc-2017-direct-download-links.html
-to download Lightroom https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html
Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq
File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-FAQ https://forums.adobe.com/thread/1937790
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
-an overview of assets https://assets.adobe.com/files
-File sharing https://forums.adobe.com/thread/1838790
Two people may not open a document at the same time
The Cloud is a web based version of a disk drive... Two people may not open a document at the same time
As far as I know, you may NOT open a document to edit it on the Cloud, you do the editing using a local file
I tried and then canceled Adobe Creative Cloud. Its gone from my system, uninstalled, nothing there. Yet, I find Adobe Bridge CC is on my computer. I don't want Adobe Bridge on my computer. When I click on how to uninstall it, there is NOTHING there to uninstall in remove programs. I try to contact Adobe...no support offered, use the forums.
How to uninstall Adobe Bridge CC is a simple question that should have a simple answer.
AT the very least this website should have something easy to click on that uninstalls it from my computer.
It is trespassing at this point on my property, IMHO.
I'm using Windows 10.
How do I get Adobe Bridge CC off my computer?
Thank you
Yes. I have seen only constantly turning circle
I have The same problem today
Win 10 64 bit laptop has been running CC with PS and LR for several months with no issues. Last week CC keeps restarting every five minutes or so and I can no longer download apps.
I have uninstalled all apps along with CC and run the CC cleaner. Installed CC from a fresh download and even without installing any of the apps it keeps restarting.
Any advice on how to fix this other than wiping laptop and re-installing Windows 10?
At the moment it means I cannot use the laptop for any photo work.
TIA
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.
use the desktop app to install your cc programs/trials
attach a screenshot of your uninstall programs panel so everything/anything "adobe..." is visible.
Thank you very much!
you're welcome.
John,
Thank you so much! Just what I needed.
Hi. I have been paying monthly for over a year now for Cloud membership with two apps Photoshop and Lightroom.I received a message to upgrade to 2017 and it installed but then stated it was a trial and now I appear to no longer have the Photoshop app that I am currently paying for as an installed product and I am being asked to buy the 2017 app? Any advices please
Hi aar%20gambit%20sp%20z.14438715m ,
As requested you can just confirm the Email (Adobe ID) to which the Creative Cloud is registered by personal message to me or Sheena.
We will be happy to follow up.
Regards
Rajashree
Hi juliusr83511046,
Here are the explanation that can be shared, rest are mostly abbreviation for manufacturing just as the codes one can find in various food or medicine packets.
In case you have any specific information that you would like to , please feel free to inbox any one of us.
Regards
Rajashree
HI there,
money has been taken out of my account for adobe system, I have not brought any packages or used adobe. I want my money back and i ALSO DO NOT UNDERSTAND HOW ADOBE HAVE TAKEN MONEY OUT OF MY ACCOUNT WHEN I HAVE NEVER PUT MY DETAILS AND MY BANK ACCOUNT DETAILS.