Re: subscription credit card update broken
Barbie Fink - Thank you for your emails this morning Barbie. Adobe make such awesome products and the fact that the customer service experience can be so very very poor is such a disappointment. I was...
View ArticleRe: subscription credit card update broken
Nicola,Thank you for your post. I am so sorry for the experience you went through over the weekend. I have used excerpts from your chat to help people internally understand the impact this kind of...
View ArticleRe: 'Trial has expired' spurious alert
Hi Paul, It looks like you only have a Creative Cloud subscription to Photoshop CS6 only. Does it make any difference if you click the "License this software" button and sign in with your Adobe ID? How...
View ArticleRe: My Creative Cloud still thinks I'm on a trial and won't accept my serial...
Hi David. For what its worth, I'm sorry to hear you had such a hard time getting help when you needed it. I know my reply was after the fact. It sounds like my suggestion, and what you ended up doing...
View ArticleRe: What happened to Encore?
Encore should be installed with Premiere Pro. On Windows I noticed that from the Start Menu the link for Encore was inside an Adobe folder as opposed to being right on the Start Menu like Premiere Pro....
View ArticleBuying from an EU VAT registered company
I want to sign up for a Creative cloud membership. Obviously the membership is sold by Adobe Ireland (I can guess this by the 23% VAT rate). In this case the normal procedure for VAT registered EU...
View ArticleRe: Error on program start up
Hi There - when you see the trial expiring message are you able to click on a button labeled "license this software"? if you see that, then you shoudl be able to log on with your Adobe ID that is...
View ArticleActivation failed - 194:110
Hi, I have a Adobe Cloud subscription with two PCs using the software. Today my installation startedasking me for activation which normally works well, but now I am getting the message that 2 PCs are...
View ArticleAfter Effects CS6 crashes on start
Hi, after having installed AE through the Adobe Application Manager, (never having installed it prior to this) it crashes on Startup. The error here being: "After Effects error: Crash in progress. Last...
View ArticleRe: What happened to Encore?
Also, note that Encore is not included with a trial membership to Creative Cloud, only with a paid membership.
View ArticleAsking for serial number
I installed creative cloud succesfully on my mac machine. Now on both my mac and my windows Adobe Manager says "Try" instead of "install." I downloaded trial of Acrobat Pro on my windows machine and it...
View ArticleRe: Activation failed - 194:110
Anyway, I have an update. The apps are now running. It randomly decided to let me use the apps. The whole day it gave that error. Even 10 minutes ago it wasn't working. Tried it again just now and now...
View ArticleRe: student creative cloud
For now, you can select "home school" from the dropdown menu and then make sure to submit your eligibility documents to get your order approved. Let us know how it goes!
View ArticleRe: 'Trial has expired' spurious alert
Originally when I chose "License this software" it would ask me for a registration number. If I didn't provide one it would close. I eventually got it to work by reinstalling the Adobe Application...
View ArticleRe: I am trying to edit my creative cloud account but the link is broken
Moving this discussion to the Creative Cloud forum. B.Spier have you tried a different web browser? Do you have an annual or monthly subscription plan? If it is an annual plan you will need to...
View ArticleMissing Toolbars
My submenus in the toolbar are missing. For example, when I click on the bandaid, I can only access the healing brush. I cannot see the spot healing tool or others. What happened?
View Articlehow much licences
Hi,How much licences can i use with the creative cloud? earlier (design premium) i had two licences. thänksThomas
View ArticleRe: Creative Cloud Promotion Qualifications
Adobe have stated this quite clear - only a previously owned Creative Suite is eligible for the Creative Cloud promotion. However, I am much more interested in something else. If I use this promotion...
View ArticleRe: Download link not working for trial version of AE.
If you are signed in to the Creative Cloud Apps page at https://creative.adobe.com/apps then clicking on the Try link for After Effects should trigger the download of the Adobe Application Manager...
View ArticleRe: how much licences
Creative Suite: 1 license = 2 activations Creative Cloud: 1 membership = 2 activations
View Article